{"id":8887,"date":"2026-03-28T15:29:45","date_gmt":"2026-03-28T07:29:45","guid":{"rendered":"https:\/\/fortdigital.com.sg\/web\/?page_id=8887"},"modified":"2026-08-06T15:17:32","modified_gmt":"2026-08-06T07:17:32","slug":"sms-emergency-alert-system","status":"publish","type":"page","link":"https:\/\/fortdigital.com.sg\/web\/?page_id=8887","title":{"rendered":"BCP Emergency Alert System (SMS Failover WhatsApp)"},"content":{"rendered":"\n
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BCP (Business Continuity Planning)
Emergency Broadcast + Centralised BCP Page<\/h3>\n\n\n\n

Fort Digital BCP is the world’s only platform that combines:

1. SMS Failover to WhatsApp, or WhatsApp Failover to SMS

2. Centralised BCP Page<\/p>\n<\/div>\n<\/div><\/section>\n\n\n\n

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How It Works<\/h3>\n\n\n\n

1. Broadcast SMS \/ WhatsApp<\/h3>\n\n\n\n

First, you choose your preferred Primary communication channel, either SMS or WhatsApp. The alternate channel is automatically configured as the failover channel. Before any incident occurs, simply prepare your contact lists, create recipient groups, and save your message templates.

When an emergency happens:
– Login via our Web Portal or Mobile App
– Select the recipient group
– Choose the message template
– Click SendThe entire emergency broadcast process takes less than 10 seconds.<\/p>\n\n\n\n

2. Intelligent SMS \/ WhatsApp Failover<\/h3>\n\n\n\n

After the broadcast is sent, the system automatically monitors the delivery status. If the message is not successfully delivered within one minute, regardless of the reason (network issue, carrier delay, service outage, etc.), the system automatically performs a Failover by sending the same message through the alternate communication channel.

– SMS \u279c WhatsApp
– WhatsApp \u279c SMS

This ensures your recipients receive the alert through the most reliable available channel. Every emergency notification also includes a link to your Centralised BCP Information Portal<\/em><\/p>\n\n\n\n

3. Centralised BCP Information Portal<\/h3>\n\n\n\n

Instead of repeatedly sending new messages whenever there is an update, administrators simply update the Centralised BCP Portal. Employees only need to refresh the page to receive the latest information. The portal supports:
– Live text announcements
– Images
– PDF documents

Every employee login is automatically recorded, allowing administrators to identify:
– Who has viewed the latest updates
– Who has not yet accessed the portal

The attendance report can be downloaded for follow-up actions. For employees who have not responded, administrators can immediately contact them using the additional communication channels available within the platform. These services are provided as bonus communication channels:
– Email
– Text-to-Voice Call<\/p>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Prepare Centralised BCP Information Portal<\/h3>\n\n\n\n

Step 1 : Admin Prepare Staff Database<\/h3>\n\n\n\n

First, Admin will log in to the Fort Digital’s SMS portal or mobile app to Import the list of staff mobile numbers together with their verification codes such as date of birth. Later, only staff who enter the correct mobile number and date of birth will be able to access the Emergency Messages.<\/p>\n\n\n\n

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Step 2 : Admin Prepare the
Emergency Alert Message<\/h3>\n\n\n\n

Now the admin can write the emergency alert message in the same portal and can also attach images, videos, and PDF files to the message.<\/p>\n\n\n\n

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Step 3 : Broadcast the Emergency Message<\/h3>\n\n\n\n

Now, admin broadcast the emergency message via SMS, or WhatsApp, or Email, and include the emergency portal link such as : https:\/\/mx.fortdigital.net\/test60<\/a><\/p>\n\n\n\n

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Step 4 : Staff Open the Portal, Login and Check the Emergency Message<\/h3>\n\n\n\n

Staff will not be able to view the emergency message until they successfully log in. They must enter their mobile number and verification code (such as date of birth), which must match the database prepared earlier by the admin. If they are unable to log in, they will not be able to view the emergency message, as this information is confidential and for staff only.
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Admin Can Add Multiple Messages with Images, Video, and Documents<\/h3>\n\n\n\n
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Staff can now view the latest updates from the admin. The newest message will always appear at the top. The admin can also attach images, videos, and documents so everyone receives the latest emergency updates.<\/p>\n\n\n\n

This system does not have the 160-character limit found in SMS. Admin can write Long Messages and Attach Images, Videos, and Documents, whereas SMS supports Text only.<\/p>\n\n\n\n

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Reports<\/h3>\n\n\n\n
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Admin can monitor how many staff have logged in and checked the emergency message portal. Those who have not logged in may not be aware of the emergency situation. You can easily export out the reports to excel as well.<\/p>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Broadcast EMERGENCY Message in 5 SECONDS
using Mobile App<\/h3>\n\n\n\n
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The goal is fast, efficient urgent communication. Set up GROUPS <\/strong>(e.g. parents, staff) and MESSAGE TEMPLATE<\/strong> in advance \u2014 then send a broadcast in under 5 seconds by selecting the Group, choosing the Template, and hitting SEND.<\/p>\n<\/div>\n\n\n\n

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