Professional Queue System Doesn’t Have to Cost A Bomb
One-Third The Cost Compared with Conventional Queue System
The ONLY Queue System Installed in Half an Hour
Recent Testimonials
Fort Digital Queue System is rock-solid reliable! Years of use, virtually no downtime. It’s also half the cost of conventional systems. Plus, their WhatsApp Support is lightning-fast!
Samsung Group
Countless Projects
ZERO Wiring
No Network Cable, No Switches, No Counter Keypad, No Server On-Site, No Need Site Visit Prior Installation
Case Study :
Singapore Air Force @ Singapore Airshow
At the Singapore Airshow 2026, a fast and efficient queue system was set up at the Singapore Air Force booth to manage guests for its interactive games. Visitors could join the queue by scanning a QR code via a Web Ticket Kiosk or by receiving a printed ticket from a Physical Ticket Kiosk. The entire system was deployed and fully operational within just 30 minutes.
There is no need to line up to take a queue ticket for very large crowd. All just scan the QR code using their own mobile phone, and your queue ticket will be sent via SMS. Save lots of time for visitors to take queue ticket.
Both Visitors and Management can monitor the queue summary in real time LIVE. Visitors are free to explore other exhibitions without staying on-site, and can check the live queue status via the link provided in the SMS when their turn is approaching.
And for Management, with this queue monitoring page, they can temporarily pause ticket issuance for specific services when the number of tickets issued becomes too high, helping to manage expectations and avoid disappointment towards the end of the event.
Case Study : ICA Events
ICA (Immigration and Checkpoints Authority) Open House @ Marina Bay Sands with e2i (Employment and Employability Institute)
Testimonials :
We gave Fort Digital only 30 minutes to set up the entire Queue System, and they completed it in less than 20 minutes….
Physical Ticket Kiosk & Web Ticket Kiosk
Fort Digital provides both Physical Ticket Kiosks (Tablet + Printer) and Web Kiosks for ticket issuance.
SMS Reminder
Participants receive an SMS notification upon ticket issuance via either the Physical Ticket Kiosk or the Web Kiosk.
Monitor Queue Live
Participants can scan the QR code on their Physical Ticket or click the SMS Link to monitor the queue in real-time. This allows them to move around freely while keeping track of the queue progress.
Staff Call Queue
Staff can use any laptop, phone, or tablet to call the queue. Simply log in to Fort Digital’s Website to manage the queue without needing to download or install any apps or software.
TV Calling
Any TV can be used to display the Queue Table with a Ding Dong sound alert. Just open a Web Link to set it up.
Instant Sign-Up with Free 10 SMS Credits
Case Study : Certis Cisco
Certis Safe Deposit Box Department
Testimonials :
Fort Digital set up our entire queue system in under 10 minutes and ready for operational. There isn’t a single wiring to lay except power cable. We asked for a new TV layout—they have. We requested multi-language support on the Tablet Ticket Kiosk—they have. We wanted a custom SMS Sender ID—they have. We even asked for a carbon copy of the queue ticket—they have. It seems like their system has just about everything.
Desktop Stand Kiosk
Floor Stand Kiosk
Buttons with Descriptions for Each Services
Basic Buttons
Buttons with Logo and Waiting Time or Ticket Waiting for Each Services
Drop Down Menu for Many Services
Scan QR Code to Get Queue Ticket
Ticketing by Number of Pax
Ticketing by Sessions with Quota
Quota Reached
Image Appears When Item Selected
Key-In Name, Select Colour, Materials, etc
Call Queue From Any Device
No Physical Keypad or Apps to install. Just login to www.SingaporeQ.com to call the queue. Use any mobile phone, or tablet, or PC, or Laptop
Counter Staff See All Details
Counter staff easily see all ticket data. Include their Name, Mobile Numbers, Extra Fields, up to how long they have been waiting until now
Counter Staff Call Sequence, or Call Random and Trasnfer Queue
Call Sequence, just click the “Call Next Queue” button. Call Random Queue, key in any Queue Number, and click the “Call” button. After serving, the counter can Transfer the Queue Number to another department, and other staff will pick up and call the same Queue
Counter Staff Grouping
You can limit which staff to serve which service. For example, staff 1 and 2 only serve Service A and B, while Staff 3 and 4 only serve Service C
12 Rows Format
Picture Slide Show Format
Local Video / Youtube Playing Format
Big Font Format For Small TV
Vertical TV Format
Unified Branch Monitoring with Island MAP
If you have multiple branches, we can provide a unified monitoring portal that lets management view live queue performance and statistics across all locations in one dashboard, helping you quickly decide when to deploy additional manpower and improve efficiency.
Unified Branches Reports
Fort Digital can consolidate queue reports from all branches into a single, unified reporting page, allowing management to review overall performance, compare branches easily, and digest key statistics quickly without navigating multiple systems.
Customize TV Design
We can fully customize the TV display design according to your company’s branding and theme, including layout, colors, fonts, logos, and content style. Whether you prefer a corporate, minimalist, or vibrant look, we will tailor the display to match your identity and enhance the overall customer experience.
Separations of TVs Calling For Different Service / Department
One TV displays Service A and another TV displays Service B, no mix
Staff Productivity Monitoring
Monhtly and Daily Service Level Monitoring
All Branches Monitoring
Queue Ticketing Monitoring
Quick Report Today
Service Level Report
Missed Silent Call Reports
Staff Productivity Report
Staff Activity Report
Queue Ticket Report
Time Period / Peak Hour Report
Create Services
Create Counter Login
Modify SMS Content
Hundreds of Other Settings
Extra Function:
Opening and Closing Time
You can set each service their Opening and Closing time daily. Some services open earlier, and some close late, and they can’t take a ticket before the service start or after the service closes. Hence, prevent someone from playing cheat by taking a queue ticket before opening time.
Validation Code On Kiosk
Validation Code on Admin Page
German Embassy in Singapore is using Fort Digital Offline Queue System
Extra Function:
APIs Integrations
We provide several APIs for you to integrate into your apps or applications. For example, API to issue tickets, API to check total waiting time, API to check total queue in front, etc.
Click on the picture to see a LIVE example of SAMSUNG website integrated with our APIs to display a live waiting time
Validation Code On Kiosk
Validation Code in Admin Page
Extra Function:
Tally Counter
On both sides of the venue’s Entrance and Exit, staff clicks the In or Out button every time someone Enters or Exits the venue. And management can track Live how many people are inside the venue to prevent overcrowding.
Extra Function:
SMS Notification When Too Many Waiting Queue
Management will get notified if XX Queue Tickets are waiting for more than XX Minutes, which means something wrong on the operation side
Extra Function:
SMS Notification Daily Service Level
Management will get notified at the end of the day what is the Service Level Percentage on that day
Extra Function:
Missed Queue Reactivation
Customer can Re-Activate their Missed Ricket at the physical kiosk or approach counter staff.
Vaccination Centre Case Study
2FA Login to Protect Data
Using Google Authenticator 2FA App to protect admin login and data
Our top priority is ensuring security, and we achieve this through implementing the best practices available. These practices include 2 Factor Authentication for logging in through the Google Authenticator App, implementing OWASP Detection Rules, utilizing MOD Security Rules and MOD Evasive Rules to prevent brute force attacks, implementing Cisco DUO Authentication, being a DigiCert® SSL2 EV3 Certified Company, and whitelisting IP addresses so that only authorized IPs can access the service while others will be banned. Additionally, we have an auto-suspend feature that blocks an IP address after someone tries to log in with the wrong password more than five times. All of our servers are located in Singapore and we hold an SBO license from the IMDA (Infocomm Media Development Authority of Singapore).
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