WhatsApp Services (Web+API) All Purposes

WhatsApp vs SMS

  • ● SMS can costs 5 to 6 cents per message, while WhatsApp is only 3 to 4 cents
  • ● No need to register a Sender ID with IMDA, which costs $500 + $200
  • ● Many people ignore SMS, but WhatsApp messages are more likely to be read
  • ● SMS has no reply or incoming messages, while WhatsApp allows FREE incoming messages
  • ● SMS cannot attach Image or PDFs, but WhatsApp supports both
  • ● SMS is limited to 160 characters, whereas WhatsApp allows Long Text + Image
  • ● Customers cannot send Image like Payment Proof via SMS, but WhatsApp can
  • ● WhatsApp can send message with BUTTONS : Reply Button, Hyperlink Button, Call Button

Fort Digital WhatsApp vs
Regular WhatsApp

Why you cannot use Regular Mobile WhatsApp for Business use?

  • 1. Cannot Delete Messages
    You cannot use regular WhatsApp for business purposes because your staff can delete messages at any time. With Fort Digital WhatsApp, no one can delete anything, both incoming and outgoing messages remain intact. If a mistake is made, there is always a record for proof.

    2. Centralised
    Your staff can work from anywhere, whether at home, the office, or even overseas. No more restrictions to just a few devices or the hassle of scanning QR codes to link. Simply log in to the Fort Digital website to check and reply to all messages seamlessly.

    3. Export Messages Instantly
    Regular WhatsApp does not support exporting message history. With Fort Digital WhatsApp, you can export the entire conversation thread with just one click.

    4. Auto Reply + Image
    Regular WhatsApp lacks Auto Reply for new messages, and even WhatsApp Business can’t auto-reply with images. Fort Digital WhatsApp lets you set both General Auto Reply and Custom Auto Replies, and you can attach Image or PDF of company brochure, promotion, or catalogue.

WhatsApp is Very Powerful Business Tool to Send

Booking Confirmation

Outstanding Payment

Delivery Confirmation

Invoicing (Attach Invoice/Bill)

Ticketing (Attach eTicket)

OTP / 2FA

And Powerful Tool for People to Send You…

Receive Daily Enquiry & Support + Auto Reply or Manual Reply Them

Receive Booking/Order + Reply with PDF Menu

Receive Payment Proof with Image Attachment

Receive Submission of Document with Image/PDF

Receive Feedback

Receive Whistleblow

Lucky Draw, Voting, Unsub

One Single Portal Cover All :
1. SMS Broadcast
2. SMS Incoming
3. Email to SMS
4. SMS to Email
5. WhatsApp Chat
6. WhatsApp Broadcast
7. Email to WhatsApp
8. WhatsApp Emergency
with Reply Tracking
9. Email Broadcast
10. Text to Voice Call

If you’re not already using WhatsApp for your business, you’re missing out on a big opportunity

Recent Testimonials

“What we like about Fort Digital is their Support Team. Their support is exceptionally fast and quick via WhatsApp, almost instantaneous everytime, which contrasts sharply with other providers who often take days to respond, primarily through email communication only. And we never exprience down time like other providers“
Ascentis Group

Try Now Live

Scan or Click beside QR CODE to WhatsApp anything, you will get instant Auto Reply

Tutorial Video

Why use a Centralised WhatsApp Service instead of
Mobile Phone WhatsApp?

Everbody Can Access Everywhere

Centralised WhatsApp

Log in to Fort Digital’s portal from anywhere to check all messages. You can work from home, the office or overseas.

One Person Access Only

Mobile Phone WhatsApp

Only one person holds it all the time. Management has to keep asking that person to check. Imagine if that person is on vacation or loses the phone, and entire business operations will be disrupted.

Data Intact All Time

Nobody can delete any messages, incoming or outgoing messages. All records are always intact, and if somebody made a mistake replying, all are traceable.

Can Delete Everything

No Accountability. Whoever holds the mobile phone can Delete any Messages, and deleted messages are not recoverable on mobile phones.

Export Out Data to Excel

You can export and archive data out to excel easily monthly.

No Export of Data
Two Way Interactive

You can create Generic Auto Reply or Custom Auto Reply. You can engage them further after they send you something. You can give them options to choose from.

One Way

No Auto Reply function

3 cents
($0.03)


Just 3¢ for Whole Day Chatting Coversations, In and Out

Access Everywhere Together

Centralize WhatsApp System

No more depending on one mobile phone

This service is a Centralised WhatsApp Service. Management can access it from anywhere in the world, anytime.

Management can monitor all the feedback live at the office, from home, overseas, or anywhere. No more depending on a Mobile Phone that only one person can hold and access.

Accountability

Nobody Can Delete Proof

No more missing WhatsApp messages. All Incoming and Outgoing messages are preserved

Nobody can delete any messages, incoming or outgoing messages. All records are always intact, and if somebody made a mistake replying, all are traceable.

WhatsApp Advantages

Cross Countries & Boundaries
Free Send and Receive

Unlike SMS that have lots of blocking, filtering and difficulties in sending to certain countries or under roaming, everybody can receive WhatsApp anywhere in the world as far as they are connected to the Internet

Unlike SMS, which is expensive to send overseas, the recipient hesitates to send or reply due to the high charges. While WhatsApp are Free to receive and Free to reply back

Usages

Sales and Supports


Staff Works From Anywhere
Envision your entire support team being able to conduct business from anywhere, whether it be from home, somewhere in Malaysia or the Philippines, and still be able to effectively provide support for all your customers.

Testimonials

Our operations require Fast communications to collect medical samples for testing, and time is of the essence. And this Centralised WhatsApp System Unifies all our staff, who can now work from the home, office, and on-site. Both sides can send document like pictures and pdf for even faster operations

Reservations & Bookings


Staff Works From Anywhere
Imagine that anyone can now WhatsApp you to make a booking, and your sales staff can reply to them from anywhere they are, without depending on one mobile phone that only one person has access to.

Testimonials

When someone makes a booking, you can send them a reservation info on WhatsApp, and they can reply if they wish to make changes. Additionally, you can send a new member welcome WhatsApp with their digital member card, saving your company significant costs.

Receive Proof of Payment or Documents from Worldwide

Customers can send proof of payment, documents, images, or PDF files to your business for free. Regardless of whether they are overseas or local, they do not have to pay any fees to send you all the necessary documents.

Testimonials

Our operations require proof of payment from customers before we can deliver goods to them. This Centralized WhatsApp System enables us to receive all necessary images, which can be viewed by all staff members even if they work from home. This eliminates the need for a single phone to manage operations, which can only be handled by one staff member. With this system, everyone can access WhatsApp and work together as a team.

LIVE Lucky Draw Case Study : Yakult Singapore

Customers can send proof of payment and personal info to participate in lucky draw campaign.

Fort Digital’s WhatsApp system enhances Yakult’s Lucky Draw campaign by enabling customers to easily scan a QR code to send their purchase receipt and personal information via WhatsApp. Upon submission, an Auto-Reply is instantly sent to acknowledge receipt. All participant data and images are securely stored, and the company can log in to Fort Digital’s web portal to download all the information at the end of the campaign.

Click here for more info of this service

WhatsApp for Feedback and Whistleblow

Report Dirty and Smelly Toilets
Report Messy Canteen or Other Areas
Report Suspicious Person/Package
Report Corruption or Insider Trading
Report Malfunctions
Report Waste
Report Accidents
Report Crime / Fight

WhatsApp for Emergency Broadcast

This Emergency WhatsApp System is perfect for all Business Continuity Planning (BCP) needs, allowing you to quickly broadcast any emergency situation to all staff members and receive prompt replies to ensure that everyone is informed.

Use the Track Reply feature to identify individuals who have not yet replied and resend the message, or use SMS or voice calls to ensure they are aware of the situation.

Click here for more info of this service

WhatsApp for Retail, Events and Promotions

Direct Save into Phone’s Gallery

Imagine the ability to send your most recent brochure directly to an individual’s phone gallery.

Each time they access their image gallery, they will see your promotional image.

This unique advantage is only possible through WhatsApp, as it cannot be achieved if they visit your website alone.

Click here for more info of this service

Send Reservations & Bookings Info

Send via Web Portal or API

Send Invoice or Delivery Updates

Attach PDF File or Image

Receive and Send PDF, Image and Video File

Instant receive, both side, no more expensive courier

Direct Reply Button Below Message
(Prevent Receipient Click Block and Report Number)

Direct Visit Website & Call Button

Incoming Message is Totally Free

You won’t incur any charges for each incoming WhatsApp message until you begin to respond to them. This will save you lots of cost when receiving confirmations, feedback, document submissions, receipts, whistleblower reports, etc.

Generic Auto Reply

Instantly Auto Reply a Generic Message once you receive an Incoming WhatsApp

Customs Auto Reply

Create specific Keywords in the system. Once incoming WhatsApp matches the keyword, it will auto reply accordingly. For example, the keyword is “wifi” and the auto-reply is “wifi password is 12345”, or the keyword is “USD” and the auto-reply is “Rate now is 1.35 to SGD”

Send Approved Template Message via Web Portal or APIs

Just Copy and Paste all Mobile Numbers with their Variables to be inserted into Message Template

Just Copy and Paste

Blacklist / Unsub Mobile Number

You can easily blacklist a number to the Unsub/Blacklist Database with just 1 Click from Incoming WhatsApp

Click Unsub Button

Filter Against Blacklist / Unsub List

You can easily Filter Broadcast Database against Unsub/Blacklist Database with just 1 Click before Broadcast

Click Filter Against Unsub Button

Fort Digital APIs is one of the most straightforward API you can integrate with any App or System. You can even copy and paste the APIs into a web browser to try

API Send Approved Templated WhatsApp Message

https://mx.fortdigital.net/http/wa-api?
username=xxx&password=xxx&to=%2B65xx
&template=xxx&var1=xxx&var2=xxx&var3=xxx

API Send Approved Templated WhatsApp Message with Media

https://mx.fortdigital.net/http/wa-api?username=test60&password=xxx&to=%2B65xxx&template=xxx&var1=xxx
&media=https://www.fortdigital.com.sg/xxxxx.jpg

API Querry Job Status

https://mx.fortdigital.net/http/wa-report?username=xxx&password=xxx&jobid=xxx

Push Incoming WhatsApp To Your Web Service / Web Hook

In PHP, You can use below sample code to capture the push data at your end:

$json = file_get_contents(“php://input”);
$data = json_decode($json);

API To Reply Chat

https://mx.fortdigital.net/http/wa-chat?username=xxx&password=xxx&to=%2B65xxx&message=Hallo123

API To Reply Chat with Media

https://mx.fortdigital.net/http/wa-chat?username=xxx&password=xxx&to=%2B65xxx
&media=https://www.fortdigital.com.sg/images/xxx.jpg

Costing:
Just $25 per month + as low as S$0.03 per reply
Contact us for more detailed pricing and setup

Related Services:

WhatsApp Services (Web+API) All Purposes
WhatsApp for Retail, Events and Promotions
WhatsApp for Feedback, Reporting & Whistleblow
WhatsApp Emergency and Tracking System
WhatsApp Voting / Polling System
WhatsApp Picture and Greeting Slideshow Broadcast
WhatsApp Questionnaires and Answers (Q & A Session)

Fort Digital is SBO Licensed from IMDA

Compliance with PDPC/PDPA and Security Directive

Approved SMS Aggregator by SGNIC

To Protect Your Sender ID

GeBIZ Supplier and Government Supplier

EPPU No: EPU/CMP/10,EPU/CNE/10
@ Financial Grade S7

SSL2 EV3

Company Prove Legitimacy
Comply with PCI standards

2FA Login to Protect Data

Using Google Authenticator 2FA App to protect admin login and data

Our top priority is ensuring security, and we achieve this through implementing the best practices available. These practices include 2 Factor Authentication for logging in through the Google Authenticator App, implementing OWASP Detection Rules, utilizing MOD Security Rules and MOD Evasive Rules to prevent brute force attacks, implementing Cisco DUO Authentication, being a DigiCert® SSL2 EV3 Certified Company, and whitelisting IP addresses so that only authorized IPs can access the service while others will be banned. Additionally, we have an auto-suspend feature that blocks an IP address after someone tries to log in with the wrong password more than five times. All of our servers are located in Singapore and we hold an SBO license from the IMDA (Infocomm Media Development Authority of Singapore).

WhatsApp Us Now for Demo, Support, Quote, and Account Setup

Or Call +65 6484 3863

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