Managing Warranty Never Been This Easy
Once you enter the retail business, one of the most challenging aspects is managing warranties. Tracking warranties for multiple products across different branches can quickly become complex and disorganized. Here, we introduce a proven warranty management system designed to simplify the entire process and make your operations much easier to manage.
1st Step : Create Unique QR Code Label
The first step is to ensure that every item has a Unique QR Code or Barcode attached, allowing it to be easily scanned at the point of sale to record each transaction. If your products already have QR codes or barcodes, the process is straightforward. However, in most cases where the existing codes are not unique, our app enables you to generate and print a unique QR code or barcode for every individual item.
Simply select the number of labels you need, and the system will automatically generate and print a unique label for each item. The running number format can be easily customized from the settings page.
2nd Step : Record Down Purchase
Once each item has a unique QR code or Barcode Label, you simply use the App to scan it at the point of purchase or before delivery and record the purchaser’s information. This includes selecting the warranty period, indicating whether the purchase was made offline or online, invoice number and other info needed. For online purchases, you can choose the relevant e-commerce platform such as Lazada, Shopee, Amazon, and others. After that, just click submit and the process is complete. That’s simple…
3rd Step : Track Warranty Worldwide
Once the data is recorded in the system, you can now easily track the item’s sales and warranty information from anywhere in the world. Simply use the same app to scan the QR code or barcode, and the system will display all details of the product, including whether the warranty period is still valid or has expired. When a customer comes to your office for warranty service, the first step is simply to scan their unique QR code or barcode. All related information will then be displayed instantly.
Create Branch Users
As Company Admin, you can create separate login accounts for each Branch. When an item’s QR code or barcode is scanned, the system will automatically show which branch the item was delivered from or sold by.
Track Warranty Online
Both the company and the buyer can now check the warranty status online in real time from anywhere in the world. Simply visit the web portal, enter the QR Code or Barcode ID, and the system will display all related records, including purchase date, invoice number, selling branch, and warranty expiry date.
Submit Warranty Online
You can also allow customers to submit and register their warranty online. They simply visit the same web portal and enter all the required information to register their product. Once submitted, they will receive an Email or SMS confirmation indicating that the registration has been received. However, the warranty registration is only considered complete after it has been reviewed and approved by the company.
Approve Online Warranty Registrations
For all online warranty registrations, the company has full control to approve or reject each submission. By logging into the admin portal, the company can review the registration details, including purchase information, invoice, date, and other relevant data. If everything is valid, the admin can approve the registration and the system will automatically send an email or SMS to inform the buyer that the warranty registration is successful. If the registration is rejected, the system will also notify the buyer by email or SMS accordingly.
Submit Item for Repair
When a customer submits an item for repair, you simply scan the QR code or barcode to verify that the warranty is valid. After accepting the item, you update its status in the app to “Repairing“. The system will then issue a physical receipt or send an Email or SMS to acknowledge receipt of the item. The customer can also check the repair status online at any time through the web portal.
Item Repaired and Ready for Collection
Once the repair is completed, the admin updates the status int app to “Ready for Collection“. The buyer can check this status online at any time as well and will also receive an SMS or email notification informing them that the item is ready for pickup. When the item is collected, the status is then updated to “Collected” to complete the process.
Payment if Required
If the item’s warranty has expired, or if additional charges apply even when the warranty is valid, you can record the payment amount and indicate whether it has been paid during submission or after the repair is completed.
Repair History
Every repair record is stored in the system and linked to the item’s unique QR code or barcode. This allows the company to view the complete repair history of each item and make informed decisions, such as accepting, rejecting, or even exchanging the item if there are multiple repair cases.
Customize to Your Needs
There is no single system that suits all needs. If you require customization to match your environment, such as integration with customer, product, or sales databases, or the addition of new functions and features, please contact us. We can customize almost everything to meet your specific requirements.
Contact Us for Demo Anywhere
We designed this system to be highly portable, so we can set it up almost anywhere in minutes. Let us know a convenient time and place, and we’ll arrange a demonstration and discussion at your venue.
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