Industrial Dry Contact Live Monitoring and Alert System with Internal Battery, LTE 4G, and WiFi

Terms of Use

These Terms and Conditions (“Terms”) apply to every quotation, sale, delivery, installation, testing, subscription, support service and use of the Fort Digital 4G Dry Contact Alert System, including its Main Module, 16- or 32-Channel Digital Input Modules, internal battery, power adaptors, cables, accessories, firmware, mobile applications, cloud platform, notifications, logs and related services (collectively, the “System”) supplied by Fort Digital Pte Ltd (“Fort Digital”), and the customer, purchaser, user, installer and organisation operating the System are collectively referred to as the “Customer”; by signing a quotation, issuing a purchase order, making payment, accepting delivery, installing, activating, accessing or using any part of the System, the Customer confirms that it has read, understood and accepted these Terms, which are intended primarily for business-to-business transactions, with any statutory rights that cannot lawfully be excluded remaining unaffected. The equipment, accessories, services, installation work, subscription period, warranty coverage and pricing supplied are strictly limited to those expressly stated in Fort Digital’s written quotation or order confirmation, and photographs, demonstrations, videos, brochures, website descriptions and marketing materials are illustrative only and do not guarantee uninterrupted operation, exact battery duration, universal compatibility, network coverage, notification delivery or fitness for any particular purpose; unless expressly included in writing, the Customer is responsible for providing and maintaining an activated Nano SIM card, mobile-data plan, APN settings, compatible smartphone, internet access, electrical supply, wiring, relays, sensors, third-party equipment and all necessary licences and regulatory approvals. The System is strictly a supplementary remote-monitoring and notification tool and is not designed, certified or warranted as a fire alarm, medical alarm, emergency-call system, security alarm, building safety system, automatic shutdown system, statutory monitoring system or any other life-safety or fail-safe device, must never be relied upon as the sole means of protecting people, animals, buildings, machinery, data, inventory or business operations, and the Customer must maintain suitable independent alarms, local indicators, inspections, emergency procedures, qualified personnel, insurance and other safeguards. System operation, LIVE status and notification delivery depend on mobile networks, signal strength, SIM and data-plan status, roaming, APN configuration, internet/Wi-Fi connectivity, cloud infrastructure, hosting providers, push-notification services, app stores, smartphone settings, operating-system restrictions, background permissions and power availability, all of which may be outside Fort Digital’s control; therefore, terms such as “LIVE”, “real-time”, “instant” or “three-second updates” describe intended or typical operation under suitable conditions and are not guaranteed response or delivery times, and alerts or updates may be delayed, duplicated, delivered out of order, temporarily unavailable or not delivered at all, while absence of an alert must never be assumed to mean that no incident has occurred. The internal rechargeable 18650 battery provides temporary backup only and is not a guaranteed UPS; actual runtime varies according to battery age and condition, charge level, cellular signal, transmission frequency, connected equipment, event frequency, temperature, environmental conditions and load, batteries are consumable components that naturally lose capacity, and the Customer is responsible for regular testing, inspection and replacement where necessary. The Customer is responsible for ensuring that installation, wiring, configuration, testing, maintenance and connection to UPS systems, PLCs, generators, pumps, machinery, alarm panels, relays, sensors and other equipment are performed by suitably trained and authorised personnel, and must verify voltage, polarity, grounding, input type, terminal assignment and electrical compatibility before connection; incorrect wiring, excessive or mains voltage, reversed polarity, hazardous energy, incompatible signals or unauthorised power sources are prohibited, and protective features such as optocoupler isolation do not guarantee protection against incorrect wiring, lightning, surges, ground loops, electromagnetic interference, water, condensation, heat, corrosion, short circuits or faults originating from connected equipment. The Customer is responsible for correctly identifying, naming, documenting and individually testing every channel and confirming that each physical input, app channel, channel name, alert state and incident record corresponds correctly before operational reliance. LIVE monitoring, push notifications, remote status, channel naming, incident logs and other app-based functionality may require an active Fort Digital subscription, which must be renewed after any included period at Fort Digital’s then-current rates; subscription payments are non-refundable once activated except where required by law, and Fort Digital may reasonably update, modify, replace, suspend or discontinue features for security, compatibility, legal, network, maintenance or development reasons without guaranteeing uninterrupted or error-free availability. Logs, timestamps, channel states and notification records are operational references only and are not certified evidence, guaranteed safety records or guaranteed complete records, and the Customer must independently preserve any information required for legal, audit, insurance, safety or regulatory purposes. The Customer is responsible for safeguarding QR codes, PINs, login details, email accounts, smartphones and authorised-user access and for complying with applicable personal-data laws and obtaining all necessary authority and consent for personal information processed through the System. Unless otherwise agreed in writing, supplied hardware carries a 12-month limited warranty against proven manufacturing defects, with Fort Digital’s sole obligation and the Customer’s exclusive contractual remedy being, at Fort Digital’s option, diagnosis, repair or replacement; the warranty excludes normal wear, gradual battery degradation, consumables, cosmetic damage, misuse, incorrect installation, unauthorised modification or tampering, incorrect voltage or polarity, third-party equipment faults, unsuitable environments, liquids, condensation, corrosion, pests, lightning, surges, fire, accidents, vandalism, SIM/network problems and failures to follow instructions, while removal, reinstallation, site attendance, transport, temporary equipment, data recovery, business interruption and third-party costs are excluded unless expressly included. Support constitutes reasonable remote assistance rather than an emergency service or guaranteed SLA, and on-site attendance, after-hours assistance, rewiring, third-party troubleshooting and work outside the agreed scope may be separately chargeable; custom firmware, workflows, API integrations or modifications must be separately documented in writing, and compatibility references concerning UPS systems, PLCs, relays, pumps, generators, sensors, NO/NC switches, NPN/PNP signals and other equipment describe general technical capability only, with the Customer remaining responsible for verifying exact compatibility and suitability. All firmware, software, source code, communication protocols, interfaces, documentation, designs, trademarks and related intellectual property remain the property of Fort Digital or its licensors, and the Customer receives only a limited, non-exclusive, non-transferable and revocable right of use and must not reverse-engineer, decompile, copy, modify, bypass security controls, extract firmware, disclose credentials, interfere with the service, resell cloud access or use the System unlawfully. To the fullest extent permitted by law, Fort Digital excludes warranties, representations, conditions and terms not expressly stated in writing and shall not be liable in contract, tort, negligence, misrepresentation, statute or otherwise for indirect, incidental, special, exemplary, punitive or consequential loss or for loss of profit, revenue, production, contracts, business, opportunity, anticipated savings, goodwill, data, records, equipment use or operational availability arising from or connected with the System, delayed or missed alerts, inaccurate status, connectivity failure, battery depletion, subscription interruption or incident logs, nor for loss caused or contributed to by the Customer, installer, telecommunications or internet operator, cloud or app provider, SIM provider, connected equipment, external power supply, unauthorised user or other third party; subject always to liabilities that cannot lawfully be excluded or limited, Fort Digital’s total aggregate liability shall not exceed the amount actually paid to Fort Digital for the specific affected System and its subscription during the 12 months immediately preceding the event giving rise to the claim, and nothing excludes liability that cannot legally be excluded, including applicable liability for death or personal injury caused by Fort Digital’s negligence, fraud or fraudulent misrepresentation. The Customer shall indemnify Fort Digital, its directors, employees, contractors and service providers against third-party claims, losses, damages, penalties, costs and reasonable legal expenses arising from incorrect installation, unauthorised modification, unlawful use, breach of these Terms or data-protection obligations, failure to maintain independent safeguards, connection to incompatible equipment or operation outside stated specifications, except to the extent directly caused by Fort Digital’s proven negligence or wilful misconduct. Fort Digital is not liable for delay, interruption or failure resulting from circumstances beyond its reasonable control, including power, mobile or internet outages, weak signal, SIM suspension, roaming restrictions, cloud/data-centre failure, app-store action, push-notification failure, cyberattack, malware, shortages, transport disruption, fire, flood, lightning, extreme weather, epidemic, war, civil disturbance, government action, regulatory changes or third-party supplier failures; the Customer must promptly mitigate losses and report warranty claims with appropriate supporting information, and continued operation after discovering an unsafe condition is at the Customer’s risk. These Terms and all disputes concerning the System are governed by Singapore law and subject to the exclusive jurisdiction of the Singapore courts, with any invalid provision restricted or modified only to the minimum extent necessary while the remainder continues in force; by using the System, the Customer acknowledges that electronic monitoring, mobile networks, batteries, software and notification services can fail, that the System is not life-safety or fail-safe equipment, that independent monitoring and emergency procedures remain necessary, and that the System’s pricing reflects the allocation of risks, warranty exclusions and liability limitations set out in these Terms.